Privacy Policy

Welcome to Couplr (Couplr Network Pvt Ltd, IN)’s Privacy Policy. This document outlines how we collect, use, and manage your data, as well as how you can exercise control over your information.

At Couplr, transparency is a fundamental value. We are committed to ensuring that there are no surprises regarding the data we collect and how we use it. This is why we are upfront about our data processing practices. For instance, we process your information to deliver a more tailored experience by showing you content and information that align with your interests and preferences, along with more relevant advertisements. Understanding your preferences enables us to provide a product experience that is meaningful and beneficial to you.

We also recognize that personalization should never compromise your privacy. Similar to real life, there are moments you may wish to share privately with close friends and others you may choose to share publicly. That is why, from the very beginning, our philosophy has been to prioritize user control and privacy. By default, we ensure that content is deleted unless you decide otherwise, and we provide tools that empower you to determine how your content is managed.

Thank you for trusting Couplr to safeguard your privacy while delivering a personalized experience.

Quick Links to:

Data we collect

How we use Information

How we share Information

How Long We Keep Your Information

Region Specific Information

Control over your Information

Your Rights

Moderation practices

We may disclose your personal information

Service Providers

Security

Children’s Privacy

Who we are

How to Contact Us

Changes to this Policy

Where This Privacy Policy Applies

This Privacy Policy applies to the Couplr app, along with our other products, services, events, features, and our advertising and commerce initiatives under the Couplr brand. When we refer to "Services" in this Policy, we are encompassing all of these offerings. Additionally, references to our "Terms" pertain to the Terms of Service that you agree to upon signing up for and using our Services. Similarly, the term "User" is frequently used as a shorthand to describe anyone utilizing our Services.

In cases where a specific service requires its own dedicated privacy policy, that policy will be made accessible to you, and it will govern your use of that particular service.

Our Audience

Our Services are intended for individuals aged 18 and above. To create an account and access our Services, you must confirm that you are at least 18 years old. If we become aware that you are under 18 (or below the minimum age required to use our Services in your state, province, or country without parental consent, if higher), we will terminate your access to our Services and delete your account and associated data.

Data We Collect

To help you establish meaningful connections, we require certain information about you, such as basic profile details and your preferences regarding the individuals you wish to meet. Additionally, using our services generates information, such as login details and activity within the platform. We may also collect data from third-party platforms, such as when you access our services through an account on Meta Platforms, Google, or Apple, or when you upload information from those accounts to complete your profile.

Account Data

When you download the Couplr app and create an account (“Account”), we collect specific information (“Registration Information”) about you, including:

  • Mobile number
  • Gender identity
  • Date and location of birth
  • Full name
  • Marital status
  • Sexual preference
  • Relationship goals
  • Academic and professional career details
  • Current location
  • Username
  • Photographs
  • Login credentials for connected social media accounts (e.g., Facebook, Instagram). For more details, refer to “Linking Other Accounts to Couplr.”

After registration, you can review and update this information anytime by logging into your Couplr account, except for your date of birth, gender, and place of birth. If location access is enabled in your device settings, your current location will automatically update based on your device’s location. Keeping your account details up to date is your responsibility. If your phone number changes, ensure it is updated in your account settings.

The information we collect enhances your experience on the app and aids in user verification, as we do not allow bots. Except for your real name (only your username is shared), your registration details may be visible to other users viewing your profile.

Profile Data

When completing your profile, you may share additional details about yourself, such as interests, preferences, physical attributes, occupation, and cultural background. In certain countries, some of this information may be considered sensitive, such as data related to sexual orientation, sexual life, health, ethnicity, religious beliefs, or political affiliations. By choosing to provide such information, you consent to its use in accordance with this Privacy Policy.

Profile Verification Information (Including Biometric Data)

To ensure safety, security, and an optimal user experience, we require users to verify their accounts. Verification may include providing your phone number, completing photo verification, and submitting a government-issued ID for internal checks. This data is strictly used for verification purposes and is not publicly shared.

  • A grey badge is granted when your profile is completed with a photo, mobile number, and registration details.
  • A blue badge A is awarded after verifying your ID against your registration data, indicating full verification.

If you choose to verify your profile photo, we may use facial recognition technology to compare the submitted photo with your profile photo. Verification photos are not added to your profile and are retained for up to two years after your last interaction with us or until no longer necessary for verification purposes. After this period, we take reasonable measures to permanently delete these records from our systems.

Content

When using our services, you may post photos, videos, audio, text, and other forms of content, including your chats with other members.

Purchase Data

When making a purchase, we retain details about the transaction, such as the item purchased, transaction date, and price. The exact data depends on the payment method you use. If you pay directly through Couplr rather than a third-party platform (e.g., iOS or Android), you may provide debit or credit card details or other financial information.

Marketing, Survey, and Research Data

When making a purchase, we retain details about the transaction, such as the item purchased, transaction date, and price. The exact data depends on the payment method you use. If you pay directly through Couplr rather than a third-party platform (e.g., iOS or Android), you may provide debit or credit card details or other financial information.

Marketing, Survey, and Research Data

We may conduct surveys, Q&A sessions, or market studies for research purposes, as well as promotions, events, or contests for marketing purposes. If you participate, we collect information necessary to process your entry, participation, and responses.

Third-Party Data

If you share information about others (e.g., contact details for a feature or when submitting a query involving another user), we process that data on your behalf to complete your request.

Customer Support Data

When you contact customer support, you provide information that helps us address your query. Similarly, other users may submit reports or queries involving you. Our moderation team may collect additional data during investigations to maintain a safe and secure environment for all members.

If you are banned from using our services, your data may be shared within our system to prevent further account creation or activity. Where legally permissible, we may also receive information about suspected or convicted bad actors from third parties to uphold the safety and security of our members.

Data Generated or Automatically Collected

Usage Data

When you use the service, data about your activity is generated, including details on how you interact with the platform (e.g., login timestamps, features utilized, actions performed, content displayed to you, referring webpages, and advertisements you engaged with). Additionally, we may receive data regarding your interactions with our ads on third-party websites or apps.

Technical Data

When you visit our websites or use our app, we may automatically collect personal data through cookies or similar technologies. Cookies are small files placed on your device or browser, enabling us to recognize and remember you. We also gather data about the devices you use to access the service, including hardware and software details such as IP addresses, device identifiers and types, app settings and characteristics, app crash logs, advertising IDs, and identifiers associated with cookies or other technologies that uniquely identify your device or browser. For more information about cookies, please refer to our Cookie Policy.

Other Data We Collect with Your Permission/Consent

Geolocation Data

If you grant us permission, we may collect your geolocation information (latitude and longitude) from your device. If you decline, certain features that rely on precise geolocation may not be available to you.

Face Geometry Data

You may choose to use certain features, such as Selfie Verification, that require collecting face geometry data. In some jurisdictions, this may be classified as biometric data.

ID Data

You may also provide a copy of your government-issued ID to help us verify your identity.

Data We Receive from Others

The final category of data we collect pertains to information about you received from other sources, such as other users, our affiliates, or third parties.

Linked Third-Party Service Data

This includes information obtained when you link your Couplr account to another service.

Advertiser Data

We may receive information from advertisers, app developers, publishers, and other third parties to better target or measure ad performance.

Contact Info from Other Couplr Users or Third Parties

If another Couplr user shares their contact list, favorite list, or referral data that includes your information, we may combine it with other data to better understand potential connections you might be interested in. Similarly, if you provide us with your contact information, we may use it to determine other communication channels, such as SMS, email, WhatsApp, or other messaging platforms.

Data Related to Terms Violations

We may also collect information from third parties, including website publishers, social media providers, law enforcement agencies, and others, concerning potential violations of our Terms of Service or Community Guidelines.

Other Information Collected With Your Permission

In certain situations, we may request your consent to collect additional data during your interaction with our services. For example, before accessing your device’s camera roll or contact book, we will seek your explicit permission.

How We Use Your Information

This section outlines how we utilize the information we collect. Our aim is to provide personalized products and services while continually improving and enhancing your experience. Below, we provide a detailed explanation of each purpose for using your information.

General Principles

  • We share your personal data with other users only to the extent necessary for determining compatibility, as detailed below.
  • We disclose your personal data to third parties only when required by law or a statutory authority within the appropriate jurisdiction.
  • We do not sell your personal data to any third parties.

Data Related to Your Account

Visibility of Your Account

Your account will be visible to other users. Your username, referred to as Couplr_ID, will serve as your identity on our platform. Other users can access your description, age, gender, marital status, career, sexual orientation, relationship goals, and current location. Members of Couplr can perform targeted searches based on these details. If you create your account using third-party logins (e.g., Meta, LinkedIn), the information shared with these services will be linked to your account. Mutual connections between you and other users may also be displayed. Please exercise caution while sharing information on your profile.

Login Information

We process and store your login details to verify your identity and grant secure access to your account.

Email Address

Your email address will not be shared with third parties. We use it to:

  • Notify you about your membership status.
  • Inform you about activities related to your account.
  • Share newsletters and handle troubleshooting requests.

SMS Notifications

By registering, you consent to receiving SMS notifications from us.

Geolocation

We use your current location to enhance your experience, such as connecting you with users nearby. However, your exact address or zip code will not be shared with other users.

Date of Birth

Your date of birth is used to calculate your age, which will be displayed on your account. Exact dates will not be shared without your consent. If permitted, we may use it to facilitate birthday wishes from those you interact with.

Photos You Upload

When creating your account, you must upload pictures of yourself and select a display picture. We may use external face recognition tools and other techniques to optimize image quality and authenticity.

  • Uploaded images may be modified to enhance their presentation on the platform.
  • Photos will undergo review before being displayed on your account.
  • With your consent, your photos may also be used in emails sent to other users or on our homepage if we consider your profile a suitable match for others.

Chat Messages and Written Content

Chat messages are confidential and stored only to allow access to your chat history. However, we use automated filters to detect inappropriate content (e.g., offensive language or unauthorized advertisements). Offensive material may be removed, and this policy applies to written content in bios and icebreakers.

Customer Service History

If you contact our support team, we retain a record of your correspondence to enhance and optimize our services for you.

Non-Personal Data

We may collect non-personal data, such as browser type, device specifications, operating systems, and internet service providers, to improve our website and app functionality.

Push Notifications

With your explicit permission, we may send you push notifications via the app. These notifications can include updates about your membership status, new messages, and relevant account activity, as well as recommendations and promotional material.

Purpose of Information Use

Operate, Deliver, and Maintain Our Services

We use the information we collect to ensure our services function effectively and stay compatible with the latest devices and operating systems.

Personalization

We personalize services by showing relevant content tailored to your preferences. Information you share helps create a customized experience. However, we prioritize user privacy and do not use private communications to personalize recommendations or ads.

Advertising

To provide a tailored advertising experience, we use your preferences and interactions to select and display relevant ads. For instance, if you engage with costume-related ads, we may show you similar ads. We also aim to avoid showing ads unrelated to your interests while maintaining variety. Learn more about advertising in our [Advertising Policy].

Feature Development and Algorithm Improvement

We constantly enhance our services by developing and refining algorithms and machine learning models. These are used for personalization, advertising, safety, inclusivity, augmented reality, and abuse prevention. We ensure that only the necessary information is utilized for these improvements while respecting user privacy.

Analytics

Analyzing usage trends helps us understand user behavior and demand for features. This data inspires us to improve services and deliver a better experience.

Research

We conduct research to understand consumer interests and trends. Aggregated data is used to inform community-focused improvements and technological advancements. Occasionally, we publish reports summarizing general trends without including any identifiable personal information.

Safety and Security

Your information is essential for enhancing platform security, verifying user identities, and preventing fraudulent activities. For instance, we use two-factor authentication, monitor suspicious activity, and scan potentially harmful links shared on the platform.

Communication

We may contact you to promote features, provide alerts, or share information requested by you. Communication may occur via the app, email, SMS, WhatsApp, or other messaging platforms, where permitted.

Support Services

To offer efficient assistance, we use collected information to address user concerns and resolve technical issues promptly.

How We Share Information

This section outlines the parties with whom we share information, the types of information shared, and the purposes of sharing, including instances where information must be transferred outside the country of its collection.

Recipients and Reasons for Sharing

Couplr Community

To deliver our Services effectively, we may share your information with your connections on Couplr. For instance, content you post to Stories may be viewed by your Friends, subject to your permission settings. Please refer to the “Control Over Your Information” section and your Settings to manage who can view your content and when.

Third-Party Applications

We may offer features that enable you to connect your Couplr account with third- party applications. If you choose to link your account with such apps, we will share any additional information you authorize us to provide.

Service Providers

We share activity-related information with our service providers, who process it on our behalf. For example, service providers assist in facilitating payments or optimizing the performance of advertisements. However, private communications are not shared with these providers.

Business and Integrated Partners

To provide certain Services, we may share information about your activity with our business and integrated partners. This does not include private communications. Our Services may include integrations or content from these partners, such as Lenses, Camera editing tools, Scan results, or third-party developer integrations. When using these features, you may be providing information to the integrated partner as well as to Couplr. While we take care to partner with trusted providers, we encourage you to review the privacy policies of any third-party service you use or interact with through our platform.

Anti-Fraud Partners

To combat fraud, we share activity-related information, such as device and usage details, with industry partners dedicated to fraud prevention.

Legal, Safety, and Security Partners

We share activity-related information in the following legal, safety, and security contexts:

  • To comply with valid legal processes, governmental requests, or applicable laws and regulations.
  • To investigate, remedy, or enforce potential violations of our Terms of Service and Community Guidelines.
  • To protect the rights, property, or safety of our platform, our users, or others.
  • To detect and address fraudulent activity or security concerns.

Affiliates

Couplr operates within a network of subsidiaries owned by us. We may share your information with these internal subsidiaries as required to deliver our Services.

For Business Transactions

In the event of a sale or potential sale of our business, we may transfer your personal information to a buyer, potential buyer, or affiliate as part of such a transaction.

International Data Transfers

Our Services connect users globally, and to enable this, we may collect, transfer, store, and process your personal information in countries outside your place of residence, including our base locations. When transferring information internationally, we implement appropriate safeguards to ensure data protection as required by the laws in your region.

How Long We Keep Your Information

This section explains how long we retain your information, the reasons for retention, and circumstances where we may need to retain your information to comply with legal obligations, court orders, or other requirements.

As a general practice, we keep information for as long as you instruct us to, and otherwise for as long as necessary to provide our Services or as mandated by law. For instance, when you use our Chat feature, our systems are designed to delete messages within a week after your friend reads them (or immediately after viewing, depending on your settings). The duration of data retention depends on the specific feature, your settings, and how you interact with our Services. Below are the factors we consider when determining how long to retain your information:

  • Operational Necessity: We retain information required to operate or provide our Services. For example, basic account details like your name, phone number, and login ID/email address are stored to maintain your account.
  • Service Expectations: We keep information to fulfil the purposes described in this Privacy Policy. For example, your list of friends is maintained until you request its deletion, as these connections are central to your experience.
  • Legitimate Purposes: We may retain information to address issues like preventing harm, investigating potential violations of our Terms of Service or policies, or handling reports of abuse.
  • Compliance with Legal Requirements:There are instances where we are legally obligated to retain your information. For example, if a court orders us to preserve a copy of your content. Other reasons include addressing flagged content or abuse reports, investigating policy violations, or maintaining backups for a limited period as required by law.

While our systems are designed to automatically delete some information, we cannot guarantee that deletion will occur within a specific timeframe.

Region-Specific Information

Your rights and the information relevant to you may vary based on your location. Below are details on region-specific considerations:

  • Brazil
  • Canada
  • Europe
  • Mexico
  • South Korea
  • Turkey
  • United States

Certain jurisdictions require us to specify the legal basis for processing your data for particular purposes.

Control Over Your Information

At Couplr, giving you control over your information and settings is a fundamental part of our user experience. Below are the tools and settings available to help you manage your information:

  • Access and Update Your Information:
    You can view and update most of your basic account information directly within our Services. Simply go to your "Account Centre" to access these options.
  • Delete Your Information:
    If you want to delete your account, navigate to your "Account Centre" for the relevant options. You can also delete specific information, such as saved posts, Circles, Communities, and more, directly within our Services.
  • Control Who Can See Your Content:
    We offer tools to help you decide who can view your content. You can choose to share content with close connections or, if desired, with the public feed.
  • Control Who Can Contact You:
    Since Couplr is designed for close connections, we provide controls to help you manage who can contact you. If you receive unwanted messages, you can block and report the sender.
  • Change Your Permissions:
    In most cases, you can modify your permissions at any time through your settings.
  • Opt Out of Promotional Messages:
    You can opt out of promotional messages sent via SMS or other platforms. To unsubscribe, follow the instructions in the message, such as clicking the unsubscribe link.
  • Set Advertising Preferences:
    While we aim to show ads relevant to your interests, you can adjust your advertising settings within the app if you prefer a less personalized experience.

Your Rights

We believe in empowering you to have full control over your data. Below is a reminder of the rights, options, and tools available to you. Please note that these rights may vary depending on your location and may be named differently. If you have any questions about your rights or how to exercise them, feel free to contact us here.

  • Access, Portability, or Right to Know:
    You have the right to be informed about the personal data we process about you and request a copy of it. Certain data can be directly accessed and reviewed by logging into your account.
  • Rectification or Correction:
    You have the right to update or amend your personal data if it is inaccurate or incomplete. You can directly update your information within the service by editing your profile.
  • Right to Delete Personal Data:
    You have the ability to delete some of the data you’ve provided directly within the service. If you choose to close your account, we will delete your data as outlined in this Privacy Policy. For assistance, you can always contact us.
  • Objection (Opt-Out) or Restriction:
    You have the right to object to our processing of your personal data or request that we temporarily or permanently stop processing it. Certain opt-out options are available in your account settings. Otherwise, you may contact us to object to or restrict data processing as specified in this Privacy Policy.
  • Consent Withdrawal:
    You have the right to withdraw any consent you’ve given for specific data processing purposes. You can withdraw consent by updating your account settings or adjusting device permissions (e.g., access to contacts, photos, advertising identifiers, or location services). Note that withdrawing consent may result in reduced functionality for certain services. For further information, feel free to contact us.
  • Opt-Out of Targeted Advertising, “Sales,” and “Sharing”:
    If you reside in the United States, you may opt out of activities that fall under the legal definitions of “targeted advertising,” “sales,” or “sharing” as applicable by law.

For security purposes, we may request information to verify your identity or authority to act on behalf of another user before processing such requests. This helps prevent unauthorized access to your data.

Requests may be denied if:

  • We are unable to authenticate your identity.
  • The request is unlawful, invalid, or infringes on trade secrets, intellectual property, or the privacy rights of others.

If you are requesting information related to another member, such as messages received from them, that member will need to make the request themselves.

In specific jurisdictions, such as the European Economic Area (EEA) and the United Kingdom, you may lodge a complaint with the relevant data protection authority. You can find details for the EEA here and for the UK here. The authority to which you file a complaint may depend on your habitual residence, workplace, or the location of the alleged infringement.

Moderation Practices

We utilize automated systems and a dedicated team of moderators to monitor and review accounts, including photos, videos, profile information, and messages, for potential breaches of our Terms and Conditions of Use. If content or activity indicates a likely violation, the associated account may be warned, restricted, or blocked.

Users affected by such actions can contact us to contest the decision. Additionally, we reserve the right to terminate or restrict account access for posts or actions inconsistent with our Terms and Conditions of Use.

Disclosure of Personal Information

We may disclose your personal information under the following circumstances:

  • 1. Business Transactions:
    If we sell or buy any business or assets, your data may be shared with the prospective seller or buyer of such business or assets.
  • 2. Legal Action:
    To identify, contact, or take legal action against you if you violate our terms, infringe on the rights of others, or cause harm to users, the public, or Couplr.
  • 3. Acquisitions:
    If Couplr or a substantial portion of its assets are acquired by a third party, your personal data may be part of the transferred assets.
  • 4. Legal Obligations:
    To comply with legal obligations, enforce our terms, or protect the rights, property, or safety of our users or others.

Service Providers

We engage trusted third-party providers (“Service Providers”) to perform various functions and deliver services. The data shared with these providers depends on your engagement with our app, website, and services. Examples include:

  • Billing Services:
    Used to process purchases of paid app features (e.g., Google Play).
  • Authentication Services:
    Enables account authentication (e.g., Twilio).
  • Social Media Providers:
    Facilitates the creation or connection of your account with platforms like Google, Facebook, Instagram, or LinkedIn.
  • Market Research and Product Improvement:
    External platforms and agencies may conduct customer surveys and market research to enhance our offerings.
  • IT Services:
    Facilitates the creation or connection of your account with platforms like Google, Facebook, Instagram, or LinkedIn.
  • Social Media Providers:
    Third-party software providers may process user inquiries or interactions (e.g., community management software for social media support).
  • Marketing Services Providers:
    We work with providers like Meta and Google to advertise our services on third-party websites and apps, as well as measure the effectiveness of campaigns.

We ensure all Service Providers adhere to stringent data protection standards and share only the necessary data for the service provided. Measures are in place to minimize data attribution, and contracts include obligations like data retention limits.

Marketing Data Sharing

We may share limited data with marketing providers, including:

  • The advertising identifier linked to your device. This is a random number assigned by manufacturers (e.g., Apple, Google) to measure ad effectiveness (e.g., views, clicks, or conversions).
  • Interactions on our site, such as data collected via cookies or technologies like the Facebook Pixel.

Third parties may use this data for their own purposes, such as aggregating it to enhance advertising-related services for other clients.

For details on managing cookies and similar tracking technologies, including your preferences, refer to our Cookie Policy.

Security

At Couplr, we are committed to implementing robust security measures to protect your personal information from loss, misuse, unauthorized access, or disclosure. Our efforts include employing secure servers with firewalls to maintain the confidentiality of your data.

However, it's important to note that no website or internet transmission can be entirely secure. While we strive to safeguard your data, we cannot guarantee the absolute prevention of unauthorized access, hacking, data breaches, or data loss. To enhance your security, we recommend the following practices:

  • Always log out of your account after use to prevent unauthorized access.
  • Never share your account password with anyone.
  • Change your password periodically to enhance security.

Please be aware that transmitting personal data over the internet is done at your own risk, as we cannot guarantee its security during transit to our site.

Children's Privacy

Couplr’s services are strictly for individuals aged 18 years or older. We do not allow individuals under 18 to access or use our platform. If you suspect that a user on our platform is under 18, we encourage you to report them using the available reporting tools in the service.

Who We Are

Couplr, along with its website and app, is owned and operated by Couplr Network Private Limited, located at Sector 1, HSR Layout, Bangalore, Karnataka – 560102.

How to Contact Us

If you have any questions or concerns about this Privacy Policy, you can reach out to us using the following options:

  • Online: Click here to connect with us.
  • By post:
    The Data Protection Officer

    Couplr Network Pvt. Ltd.
    Sector 1, HSR Layout, Bangalore, Karnataka – 560102.

Changes to this Policy

We reserve the right to modify the terms of use and this Privacy Policy at any time. The most updated version of the policy will always be available on our app and website at www.couplrapp.com/privacy.We encourage you to review these terms periodically, as any changes will become effective upon publication.

By continuing to use the Couplr app or website after any revisions, you acknowledge and accept the updated terms. In cases of significant changes, we will notify you, such as by sending an email to the address associated with your account or displaying a notification within the Couplr app.

Closing Note

Congratulations, you've reached the end of our Privacy Policy! We hope this document has been as transparent and engaging as we intended. Now, let's embark on this exciting journey together and start creating unforgettable memories!

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