Terms of use

Welcome!

We’ve created these Terms of Service (referred to as the "Terms") to outline the rules that govern your relationship with us as a user of Couplr or any of our other products and services covered by these Terms (collectively referred to as the "Services"). Since our Services are personalized, we provide detailed information about how they work within these Terms, as well as in our Privacy and Safety Hub, on our Support Site, and directly within the Services through notices, consents, and settings. This information forms the foundation of these Terms.

While we’ve made every effort to simplify the language in these Terms, some sections may still resemble a traditional legal contract. This is necessary because these Terms constitute a legally binding agreement between you and Couplr Network Pvt Ltd. ("Couplr"). Therefore, it’s crucial that you read them carefully. By accessing or using the Couplr Services, you acknowledge and agree to be bound by these Terms of Use (the "Terms" or "Agreement"), along with our Privacy Policy, Cookie Policy, Member Principles, and Safety Matching Advice. It’s important that you review this Agreement and these associated policies and guidelines carefully before creating an account.

When you use any of our Services, you are agreeing to these Terms. If you do so, Couplr grants you a non-transferable, non-exclusive, revocable, and non- sublicensable license to access and use the Services in compliance with these Terms and our policies. However, if you do not agree with the Terms, you should refrain from using the Services.

Account Eligibility

Before creating an account on Couplr, you must ensure that you meet the eligibility requirements outlined below. This section also explains the rules you must follow when using the Services, as well as the rights you grant to Couplr.

You are not permitted to create an account or use the Services unless all of the following conditions are true. By using our Services, you represent and warrant that:

  • 1. You are an individual (not a corporation, partnership, or any other business entity) and are at least 18 years of age.
  • 2. You are legally capable of entering into a binding agreement with Couplr.
  • 3. You are seeking a meaningful relationship.
  • 4. You are not located in any country designated by the Indian Government as a "terrorist-supporting" nation.
  • 5. You are not listed as a person prohibited from conducting business with any Union or State Governments, nor are you subject to any similar restrictions.
  • 6. You are not legally barred from using our Services.
  • 7. You have not committed, been convicted of, or pleaded no contest to a felony, indictable offense (or crime of similar severity), sex crime, or any crime involving violence or threats of violence. However, if you have received clemency for a non-violent offense and we determine that you pose no threat to other users, you may be eligible to use our Services.
  • 8. You are not required to register as a sex offender under any state, federal, or local sex offender registry.
  • 9. You do not maintain more than one account on our Services.
  • 10. You have not previously been removed from our Services or those of our affiliates, unless you have obtained explicit written permission from us to create a new account.

If at any point you no longer meet these eligibility requirements, your authorization to access our Services and systems is automatically revoked. In such cases, you must immediately delete your account. Additionally, we reserve the right to revoke your access to our Services without prior notice.

Background Checks

In certain situations, such as when responding to reports of suspected misconduct from members or the media, Couplr may investigate whether a member has a criminal history. These investigations may include checking sex offender registries or other public records, depending on the circumstances. If the investigation reveals a criminal conviction, Couplr may use available information to determine whether the person identified in the investigation matches the member in question.

Following such investigations, if Couplr reasonably believes a member has been convicted of a sex offense (e.g., sexual assault or harassment, including registered sex offenders), or other serious crimes such as human trafficking, stalking, kidnapping, child abuse, domestic abuse, murder, hate crimes, terrorism, or violent extremism, Couplr may take action to block the individual from using the platform and communicating with other members. Couplr reserves the right to block members for other offenses, violations of these Terms, or any other reasons at its sole discretion.

It is important to note that Couplr’s criminal background investigations, when conducted, are not routinely updated. Furthermore, not all members undergo such checks. While criminal background investigations can provide additional information, they are not foolproof and should not be relied upon for complete safety. Criminals may find ways to circumvent even the most advanced search technologies. Additionally, not all criminal records are public, databases may not always be current, and checks include only publicly available convictions. They do not account for other convictions, arrests, or international criminal records.

Identity Verification

To use Couplr’s services, you must be at least 18 years old, or the age of majority in your country if it is higher than 18. Couplr monitors for underage use and reserves the right to terminate, suspend, or request verification of your account if there is reason to believe you may be underage.

No Criminal Background or Identity Verification Checks

Couplr does not perform criminal background checks or identity verification on its users. While Couplr aims to foster a respectful user experience, it cannot be held responsible for the conduct of any user either on or off the platform. You are advised to exercise good judgment when interacting with others and to review our Safety Dating Advice.

You acknowledge that Couplr does not conduct criminal background or identity verification checks on its users, nor does it investigate the personal histories of users. Couplr makes no representations or warranties regarding the conduct, identity, health, physical condition, intentions, legitimacy, or accuracy of user information. However, Couplr reserves the right to conduct – and you authorize Couplr to conduct – criminal background checks or other screenings (including searches of sex offender registries) at any time using publicly available records. You agree that any information you provide to Couplr may be used for this purpose. If Couplr decides to conduct any screening through a consumer reporting agency, you authorize the company to obtain and use a consumer report about you to assess your eligibility under these terms.

User Responsibility

You are solely responsible for your interactions with other users. Tools like sex offender screenings do not guarantee your safety and should not replace following our Safety Dating Advice or taking other appropriate precautions. Always use your best judgment and exercise caution when communicating with or meeting new people.

Please note that communications received through Couplr, including automated notifications, may result from users engaging with the platform for improper purposes, such as fraud, abuse, harassment, or other harmful behaviors.

While Couplr strives to create a respectful environment, it is not liable for the actions of its users. You agree to remain cautious in all interactions, particularly if you decide to take conversations off the platform or meet someone in person.

Rights Granted by Couplr

Couplr provides you with the right to access and enjoy our Services, subject to these Terms.

As long as you adhere to these Terms, Couplr grants you a personal, worldwide, royalty-free, non-assignable, non-exclusive, revocable, and non-sublicensable license to use and access our Services for the purposes intended by Couplr and allowed by applicable laws. This license, along with any permission to access the Services, will be automatically revoked if you fail to comply with these Terms.

Rights You Grant to Couplr

While you retain ownership of all the content you share with Couplr, you also grant us specific rights to use your content as outlined in this Agreement.

By creating an account on Couplr, you grant us a worldwide, perpetual, transferable, sub-licensable, royalty-free license to host, store, use, copy, display, reproduce, adapt, edit, publish, translate, modify, reformat, incorporate into other works, advertise, distribute, and otherwise make your content publicly available. This includes any information you authorize us to access from third-party sources, such as Facebook (if applicable). This license applies to all formats or mediums currently existing or developed in the future.

The license you grant to Couplr is non-exclusive, except for derivative works created using our Services. For example, Couplr retains an exclusive license to screenshots of the Services that feature your content.

In exchange for the ability to use our Services, you agree that Couplr, its affiliates, and third-party partners may display advertisements on the platform. Additionally, by submitting feedback or suggestions regarding our Services, you grant Couplr the right to use and share this feedback for any purpose without compensation.

You also agree that Couplr may access, preserve, and disclose your account information, including your content, if required by law or based on a good faith belief that such action is reasonably necessary to:

  • 1. Comply with legal obligations or processes.
  • 2. Enforce these Terms.
  • 3. Address claims that content violates the rights of third parties.
  • 4. Respond to customer service requests.
  • 5. Protect the rights, property, or personal safety of Couplr, its affiliates, users, or others.
  • 6. Investigate, prevent, or take action regarding illegal activities, suspected fraud, or other misconduct.

By using Couplr, you acknowledge and accept these rights and obligations to maintain a secure and functional community.

You Agree To

By using our Services, you agree to the following:

  • 1. Adhere to these Terms and periodically review this page to stay informed about any updates.
  • 2. Comply with all applicable laws and regulations, including but not limited to privacy laws, intellectual property laws, anti-spam laws, and other relevant legal requirements.
  • 3. Use the most recent version of the Website and/or App.
  • 4. Treat other users with courtesy and respect, both within and outside of our Services.
  • 5. Interact respectfully with our customer care representatives and other employees.
  • 6. Familiarize yourself with and follow the Safety Dating Advice.
  • 7. Review and comply with the Member Principles, as updated from time to time.
  • 8. Create and maintain a strong password, taking reasonable steps to safeguard your login credentials.
  • 9. Represent yourself authentically and respectfully by uploading at least one photo that clearly shows your face.

You Agree That You Will Not:

  • 1. Misrepresent your identity, age, qualifications, current or previous positions, or affiliations with any person or entity.
  • 2. Use the Services in a manner that damages them or prevents others from using them effectively.
  • 3. Interfere with, disrupt, or negatively affect the platform, its servers, or the networks connected to the Services.
  • 4. Utilize the Services for harmful, illegal, or unethical purposes, including, but not limited to, using Virtual Items for money laundering or other financial crimes.
  • 5. Harass, stalk, bully, intimidate, assault, defame, harm, or otherwise mistreat others.
  • 6. Post or share content that violates our Prohibited Content guidelines.
  • 7. Solicit passwords or personal identifying information from other users for commercial or unlawful purposes or share someone else’s personal information without their permission.
  • 8. Request money or other items of value from other users, whether as a gift, loan, or form of compensation.
  • 9. Access or use another user’s account without authorization.
  • 10. Engage in fraudulent activities, pyramid schemes, or similar practices using our Services.
  • 11. Use the Services for political campaign financing or to influence elections, aside from expressing personal political opinions.
  • 12. Violate the terms of the license granted to you by Couplr.
  • 13. Disclose private or proprietary information that you do not have the legal right to share.
  • 14. Copy, modify, distribute, transmit, or create derivative works from any Member Content, Our Content, or copyrighted materials, images, trademarks, trade names, service marks, or proprietary information accessible through the Services without prior written consent from Couplr.
  • 15. Imply or express that any statements you make are endorsed by Couplr.
  • 16. Use automated tools such as robots, crawlers, or data-mining applications to access, retrieve, or reproduce any part of the Services or their content.
  • 17. Upload viruses, malicious code, or compromise the security of the Services in any way.
  • 18. Manipulate headers or identifiers to disguise the origin of information transmitted through the Services.
  • 19. “Frame” or “mirror” any part of the Services without prior written authorization from Couplr.
  • 20. Use meta tags, code, or devices referencing Couplr or its trademarks to direct users to other websites without authorization.
  • 21. Modify, adapt, sublicense, translate, sell, reverse-engineer, decompile, decipher, or disassemble any portion of the Services, or encourage others to do so.
  • 22. Use or develop third-party applications or services that interact directly with the Services or Member Content without written consent, including artificial intelligence or machine learning systems.
  • 23. Access, use, or publish the Couplr application programming interface (API) without prior written approval.
  • 24. Probe, scan, or test the vulnerability of the Services or related systems or networks.
  • 25. Encourage, promote, or participate in any activity that violates these Terms.
  • 26. Create a new account after your previous account has been suspended or terminated unless you have express permission from Couplr.

Content

Understanding your rights and responsibilities regarding the content on our Services is essential, including the content you provide or post. Posting inappropriate content is strictly prohibited.

By using our Services, you will interact with the following types of content:

  • 1. Your Content: This includes any content you upload or provide while using our Services, even if the content is suggested by the platform.
  • 2. Member Content: This refers to content uploaded or provided by other users while using our Services.
  • 3. Our Content: This includes content provided by Couplr on or through our Services.

The term "content" in this agreement encompasses all forms of material available on our Services, including but not limited to text, images, videos, audio files, and other materials. This also includes information shared on user profiles and in direct messages exchanged between users.

Your Content

You are fully responsible for Your Content. Avoid sharing anything you wouldn’t want others to see, anything that violates this Agreement, or anything that could expose you or us to legal risks.

By posting Your Content, you agree to indemnify, defend, release, and hold us harmless from any claims arising in connection with it. You also represent and warrant that all information you provide, whether directly to us or through a third party (such as Facebook or other sources, if applicable), is accurate. You must update your account details as needed to maintain their accuracy.

Content on your profile must align with the intended purpose of our Services. You may not post any Prohibited Content, and all content must comply with the Member Principles. Additionally, you are prohibited from sharing personal contact details, financial information, or peer-to-peer payment details, whether your own or another person's. This includes names, addresses, phone numbers, email addresses, URLs, credit/debit card details, or similar information. If you choose to share personal details with other users, you do so at your own risk. We strongly recommend exercising caution when sharing personal information online.

Your profile and content are visible to users worldwide. Before posting, ensure you are comfortable with Your Content being publicly accessible. You understand and accept that other users may view and even share Your Content with third parties, regardless of these Terms. By uploading Your Content, you confirm that you possess all necessary rights and permissions to do so. Additionally, you grant us a license to use Your Content.

We may provide tools and features to enhance self-expression through Your Content or Member Content. Our ongoing development of new technologies aims to improve these functionalities. Some tools might allow you to generate or modify content based on Your Content. Such content remains your responsibility, including its accuracy, its use on our Services, and any decisions or actions related to it. Choose and share Your Content carefully.

You acknowledge and agree that we may monitor or review Your Content. We reserve the right to remove, edit, limit, block, or restrict access to any of Your Content at our sole discretion. However, you also understand that we are not obligated to review or display Your Content.

Member Content

While you may access Member Content on our Services, it does not belong to you, and you may not copy or use it for any purpose except as outlined in these Terms. Other users contribute content to our platform, and this content remains the property of the individual who posted it. Member Content is stored on our servers and displayed at the discretion of the user who created it.

It is your responsibility to carefully review and independently verify the accuracy of Member Content. Users may employ tools to create or enhance their content, and such content may contain biases, inaccuracies, harmful, offensive, or misleading information. Each user is solely responsible for their Member Content and any resulting decisions, actions, or inactions taken in connection with it.

You do not hold any ownership or rights over Member Content. Unless explicitly authorized by Couplr, you are permitted to use Member Content only in ways that align with the intended purpose of our Services: facilitating communication and connection with others. You are prohibited from copying Member Content or using it for commercial purposes, spamming, harassment, or making unlawful threats.

We retain the right to terminate your account if you misuse Member Content in any way that violates these Terms.

Our Content

All other content on our Services is the property of Couplr. This includes, but is not limited to, text, graphics, user interfaces, trademarks, logos, sounds, artwork, images, and other intellectual property displayed on our Services. Such content is owned, controlled, or licensed by us and is protected under copyright, trademark, and other intellectual property laws. All rights, titles, and interests in and to Our Content are retained by us at all times.

Couplr Originals and Collabs

Couplr Originals refers to video content created for entertainment or informational purposes, either produced by us or in collaboration with third parties. This content is published in our feed and serves the purpose of engaging and informing our users.

Any content classified as Couplr Originals, whether created by us or purchased from external sources, is considered part of our proprietary content. Unauthorized copying, distribution, or publication of Couplr Originals outside of our Services is strictly prohibited.

We grant you a limited license to access and use Our Content solely for its intended purpose in connection with our Services. All other rights are expressly reserved by us.

Inappropriate Content and misconduct; Reporting

At Couplr, we are dedicated to fostering a positive and respectful community. We strictly prohibit inappropriate content and behavior, whether it occurs on or off our platform (including services operated by our affiliates). We encourage users to report any misconduct or unsuitable content. You can report a user directly by tapping the three dots in the top-right corner of their profile and selecting "Report." Alternatively, you may submit a report by clicking here.

In line with our Privacy Policy, we may share information between our affiliates to ensure user safety and security. If we determine that you have violated these Terms, we reserve the right to take appropriate action, including banning you from our Services. Please note that, in the interest of protecting the safety and privacy of our users, we may not share details with you regarding actions taken on your account.

Prohibited Content

Couplr strictly prohibits the sharing or uploading of content that:

  • Is offensive or intended to harass, upset, embarrass, alarm, or annoy others.
  • Contains obscene, pornographic, or violent material, or any content that may offend human dignity, including nudity.
  • Is abusive, threatening, or discriminatory, or promotes racism, sexism, hatred, or bigotry.
  • Encourages or facilitates illegal activities, including terrorism, incitement to racial hatred, or any content that constitutes a criminal offense.
  • Promotes or facilitates harm to oneself or others, including content related to self-harm, eating disorders, dangerous challenges, or violent extremism.
  • Is defamatory, libelous, or untrue.
  • Relates to commercial activities, such as sales, promotions, advertisements, competitions, solicitation for services, or "sugar daddy" or "sugar baby" relationships, and includes links to external websites or premium telephone lines.
  • Transmits "junk" mail, "spam," or any similar content.
  • Contains spyware, adware, viruses, worms, Trojan horses, or any malicious code designed to harm or disrupt software, hardware, networks, or other systems, or to intercept or expropriate personal data.
  • Violates the rights of third parties, including intellectual property rights and privacy rights.
  • Is not original or was generated automatically unless expressly authorized by Couplr.
  • Includes the image or likeness of another person without their consent (or, in the case of minors, without parental or guardian consent). Couplr does not allow any minors in photos; such images will be removed immediately.
  • Contradicts the intended use of our Services.
  • Harms the reputation of Couplr or its affiliates by sharing defamatory content or encouraging misuse of the platform.

Content violating these Terms ("Prohibited Content") may result in the immediate suspension or termination of your account.

Couplr remains committed to maintaining a safe and respectful platform for all users. Your cooperation helps us achieve this goal.

Content Moderation

The majority of content on our Services is created by users, publishers, and other third parties. Whether this content is shared publicly or privately, the responsibility for it lies solely with the user or entity that provided it. While Couplr reserves the right to review, moderate, or remove any content displayed on the Services, we do not review all content. As a result, we cannot—and do not—guarantee that all users or the content they share on the Services will comply with our Terms, Community Guidelines, or any other applicable policies or guidelines.

Users have the option to report content or accounts that violate our Terms, Community Guidelines, or other policies. Detailed information on how to report content or accounts is available on our Support Site.

We appreciate your understanding of any decisions we make regarding content or user accounts. If you have complaints or concerns, you can use the submission form available [here] or the in-app options to address them. Please note that any complaints must be submitted within six months of the relevant decision.

For more details on Couplr’s content moderation approach, please visit our Support Site.

Upon receiving a complaint, we will:

  • Ensure the complaint is reviewed promptly, fairly, thoroughly, and without bias or arbitrariness.
  • Reverse our decision if we determine that our initial assessment was incorrect.
  • Notify you of our decision and provide information about any available options for redress in a timely manner.

In summary: Most of the content on the Services is created or controlled by third parties, and Couplr does not exercise control or take responsibility for that content. However, we have established content moderation policies and procedures that apply to content on the Services.

Safety Measures

At Couplr, safety is our highest priority. We utilize a combination of human moderators and automated systems to monitor and review accounts and interactions for content that may violate our Community Guidelines, breach our Terms and Conditions, or pose potential harm.

Our members play an essential role in maintaining the safety of Couplr by reporting content or behavior that may go against our Community Guidelines. If you encounter anything that makes you feel uncomfortable or unsafe, we strongly encourage you to Unmatch or use the Block & Report feature. For more details on what happens when you report a member or content, refer to this article.

When a Member May Be Suspended or Blocked

All members must adhere to the platform rules outlined in and referenced by our Community Guidelines. If your behavior violates Couplr’s Community Guidelines, values, or is otherwise deemed potentially harmful to Couplr or its members, we may take various actions regarding your account. When deciding on the appropriate action for a violation, we consider several factors.

We may:

  • Remove the offending content.
  • Issue a warning.
  • Suspend or permanently ban the offending member from some or all Couplr apps.

If necessary, we may also cooperate with law enforcement to support potential criminal investigations related to member conduct.

Actions on your account may also result from your behavior outside the Couplr platform. If we learn of harmful conduct between members during dates, meetups, via text messages, direct messaging platforms, or relevant criminal or harmful actions from your past or outside Couplr, we may address it as if it occurred on our platform.

Submitting appeals, reports, notices, or complaints that are false, malicious, biased, or illegitimate is strictly prohibited.

Appeals Rights and Appeal Process

If you believe we made an error in taking action against your account or content (defined below), you have the right to appeal our decision within six months.

To initiate an appeal:

  • 1. Start by reviewing the relevant section of our Community Guidelines.
  • 2. If you still believe an error has occurred, fill out the appeals form linked in the notification displayed in the app at the time of the action.
  • 3. Alternatively, contact us directly, explaining why you are appealing our decision and providing as much detail as possible.

User Notice

When you submit a Block & Report, our support team will review the case and take appropriate action based on Couplr’s Community Guidelines. This may include issuing a warning or banning the reported user. The reported user will not be informed of who submitted the report.

Notice Regarding Sexual Conduct

Consent is mandatory at all times. All members of Couplr are expected to respect and communicate about personal boundaries. This includes avoiding assumptions about another person’s comfort level. Consent can be withdrawn at any point. Sexual activity is never owed to anyone, and a violation of consent is not only against our policies but may also lead to criminal or civil liability, including in jurisdictions like Colorado where such laws apply.

Account Termination

If you no longer wish to use Couplr or if your account is terminated for any reason, here’s what you need to know:

You can delete your account anytime by logging into the app, navigating to the “Profile” tab, selecting “Settings” (gear icon), and following the steps to terminate your membership. However, any External Service Purchases (e.g., App Store, Google Play) must be cancelled or managed through your respective External Service Account to prevent further billing.

Couplr reserves the right to investigate and, if necessary, suspend or terminate your account without a refund if we determine that you’ve violated these Terms, misused our Services, or engaged in behavior deemed inappropriate, unlawful, or harmful, whether on or off our platform. We may use personal, technological, legal, or other measures to enforce these Terms at any time, without liability or prior notice, including preventing access to our Services.

If your account is terminated by you or by Couplr, these Terms remain enforceable, and you are not entitled to a refund for any purchases made. Your data will be managed and deleted according to our Privacy Policy.

While we hope you continue using Couplr, you can terminate these Terms at any time by deleting your account if you disagree with changes to these Terms or for any other reason.

We may restrict, suspend, or terminate your access to the Services for failing to comply with these Terms, violating our Community Guidelines, breaking the law, inactivity, or other reasons. In cases of prolonged inactivity, we may deactivate your account and reclaim your username. While we aim to provide reasonable notice before taking such action, this may not always be possible.

For violations of our Community Guidelines, we’ll notify you of the restriction or termination and provide an opportunity to appeal. In deciding on restrictions, terminations, or suspensions, we’ll consider the severity, frequency, intent, and impact of the violation. The duration of any suspension will be determined based on these factors. More details on how we address misuse of the Services are available on our Support Site.

Regardless of who terminates these Terms, certain provisions, such as those concerning privacy, rights, and obligations, will remain binding as outlined in our Terms.

In summary:You may stop using the Services or delete your account at any time, including if you disagree with changes to the Terms. Couplr may restrict or terminate access to the Services as described above, and where appropriate, we’ll provide notice and an opportunity to appeal.

Payment Terms

General

Couplr offers products and services for purchase within the app (“In-App Purchase”). By making an In-App Purchase, you agree that additional terms disclosed at the point of purchase may apply, and those terms are hereby incorporated by reference.

You can make an In-App Purchase using one of the following payment methods (“Payment Method”):

(a) through a third-party platform such as the Apple App Store or Google Play Store (“Third-Party Store”), or

(b) using a credit card, debit card, or PayPal account processed by a third-party payment processor.

Once you make an In-App Purchase, you authorize us to charge your selected Payment Method. If payment is not successfully processed, you agree to promptly pay all outstanding amounts upon our demand.

Subscriptions and Auto-Renewal

Couplr may offer services as automatically renewing subscriptions, such as weekly, monthly, or quarterly subscriptions (“Premium Services”).

IMPORTANT: If you purchase an auto-renewing subscription, it will automatically renew at the end of the subscription period unless cancelled, and you will be charged the current rate for that subscription. To avoid being charged for a new period, you must cancel before the current subscription period ends. Cancelling your subscription does not occur simply by deleting the app or your account.

If Couplr changes subscription pricing, you will be notified and given the opportunity to cancel. If you do not cancel, you agree to the new pricing.

Cancelling Subscriptions

For subscriptions purchased directly from Couplr, you can cancel or change your Payment Method through the payment settings in your profile. For subscriptions purchased via a Third-Party Store like the Apple App Store or Google Play Store, you must follow that store’s account management instructions to cancel.

When you cancel a subscription:

  • You can continue using the subscription features until the end of the paid period.
  • There will be no prorated refunds unless explicitly stated otherwise.
  • After the period ends, the subscription will not renew, and access to Premium Services will cease.

Cancelling a subscription does not remove your profile from Couplr. To fully terminate your account, you must delete it.

Pricing and Promotions

Couplr operates globally, and pricing varies based on factors such as region, subscription duration, and promotions. We may test new features or payment options and offer limited-time promotional rates, subject to terms disclosed at the time of the offer.

Couplr reserves the right to:

  • Limit or discontinue availability of any product, feature, or service.
  • Impose conditions on discounts, coupons, or other promotions.
  • Refuse transactions or deny any product or service without prior notice.

Free Trials

If you sign up for a free trial and do not cancel before the trial ends, it may automatically convert into a paid subscription, and your Payment Method will be charged at the current subscription rate. Once the trial converts, the subscription will continue to auto-renew until cancelled.

To avoid charges, you must cancel before the trial ends. Deleting the app or your account does not cancel a free trial. If you have already used a free trial via the Apple App Store or Google Play Store, you may not be eligible for another.

Refunds

All purchases are generally nonrefundable, and no credits or refunds are provided for partially used periods. Members whose accounts are blocked due to violations are not entitled to refunds.

Requesting a Refund

  • If you subscribed through Google Play and reside outside the U.S., Google handles your refund requests. To request a refund, go to the Google Play Store app, review your order history, locate the transaction, and select “Report a Problem.”
  • If you subscribed through your Apple ID, refunds are managed by Apple regardless of your location. To request a refund, access your purchase history through iTunes, find the transaction, and select “Report a Problem.” Alternatively, visit Apple Support to submit a request.

Virtual Items

Virtual items are non-refundable and subject to specific conditions.

Occasionally, you may have the option to purchase a limited, personal, non- transferable, non-sublicensable, and revocable license to access or use special features, such as credits redeemable for virtual items like Boosts (“Virtual Item(s)”), through Couplr or its authorized partners. Virtual Items may only be acquired via our Services or from our authorized partners.

Virtual Items represent a limited license right governed by these Terms. Except as prohibited by law, no ownership or title to Virtual Items is transferred or assigned to you. These Terms do not constitute a sale of any rights to Virtual Items.

Any Virtual Item balance displayed in your account does not reflect real-world currency or any stored value but instead represents the extent of your license. Virtual Items do not incur inactivity fees; however, the license to use them will terminate under these Terms if Couplr ceases providing its Services or if your account is terminated or closed.

Couplr reserves the right to charge fees for access to Virtual Items or to distribute them with or without charge. Couplr may, at its sole discretion, manage, modify, regulate, or eliminate Virtual Items at any time, potentially affecting their perceived value or price. Couplr will not be liable to you or third parties for any such actions. The transfer of Virtual Items is prohibited, and you may not sell, redeem, or transfer them to any person or entity. Virtual Items can only be redeemed through our Services.

All purchases and redemptions of virtual items through our services are final and non-refundable. You understand and agree that Couplr is not obligated to provide refunds for any reason. Unused virtual items will not be converted into money or any other form of compensation if your account is closed, whether voluntarily or involuntarily.

Taxes

Payments under this section exclude applicable Sales Taxes. If Couplr determines that Sales Tax must be collected for your transactions, it will be added to your charges. You are responsible for paying any unpaid Sales Tax and associated penalties directly to the relevant tax authority if required.

For the purposes of these terms, “Sales Tax” includes any tax based on sales revenue that functions similarly to a sales tax.

Push Notifications & Location based Features

Couplr may send you emails, text messages, push notifications, alerts, and other communications related to the App and its services, including updates, offers, products, events, and promotions. When you download the App, you will be prompted to accept or deny push notifications/alerts. If you deny them, you will not receive push notifications/alerts. If you accept, these notifications/alerts will be enabled automatically. To stop receiving push notifications/alerts, you can adjust your notification settings on your mobile device. For other types of communications, such as emails or text messages, you can opt out by following the instructions provided in the communication or by contacting us at feedback@couplrapp.com.

The App may provide access to content, products, services, and other materials based on your location. To enable these features, the App may determine your location using GPS, Bluetooth, or other location services on your mobile device. If you disable GPS, Bluetooth, or other location settings on your device, or if you do not grant the App permission to access your location data, you will not be able to use location-based features. For details on how Couplr uses and retains your data, please refer to our Privacy Policy.

Ads and Third-Party Content

Like many subscription-based platforms, Couplr includes advertisements within its Services.

Our Services may feature ads and promotions from third parties, as well as links to external websites or resources. Additionally, you may have the option to watch advertisements in exchange for Virtual Items. Couplr does not guarantee the availability of such advertisements or your eligibility to view them. We may also include non-commercial links or references to third-party content within the Services.

Couplr is not responsible for the availability, content, or functionality of any external websites or resources linked through our Services. We do not endorse or assume responsibility for any products, services, or information offered by third-party websites or resources. If you choose to interact with third parties through our Services, your relationship with them will be governed by their terms and conditions. Couplr is not responsible for any actions, terms, or policies of these third parties.

Third Party App Store

The following terms apply if you download the App from a third-party app store. If any terms in this Section conflict with or are more restrictive than the other terms in these Terms, the terms in this Section will govern solely regarding the App and the third-party app store. You acknowledge and agree that:

  • 1. These Terms are solely between you and Couplr, not with the third-party app store provider. Couplr is exclusively responsible for the App and its content. If these Terms provide less restrictive or conflicting usage rules compared to the third-party app store’s terms of service, the store's stricter or conflicting terms will take precedence.
  • 2. The third-party app store provider has no obligation to provide maintenance or support services for the App. Couplr is solely responsible for any product warranties, express or implied, except where disclaimed. The app store provider has no warranty obligations and is not responsible for any claims, losses, liabilities, damages, costs, or expenses resulting from the App's failure to meet any warranty.
  • 3. Couplr, not the app store provider, is responsible for resolving any claims related to the App or your use of it. This includes, but is not limited to:
    • Product liability claims.
    • Claims that the App fails to meet legal or regulatory requirements.
    • Claims under consumer protection laws or similar legislation.
    • Intellectual property infringement claims.
  • 4. The third-party app store provider and its affiliates are considered third-party beneficiaries of these Terms. Upon accepting these Terms, the app store provider from which you downloaded the App has the right to enforce them against you as a third-party beneficiary.
  • 5. In cases of conflict between the terms of a third-party app store or mobile carrier and these Terms, the store or carrier's terms will govern. Couplr is not responsible or liable for third-party goods or services obtained through a third- party app store or mobile carrier. You are encouraged to investigate thoroughly before proceeding with transactions involving these third parties.

Limitation of Liability

Couplr’s liability is restricted to the maximum extent permitted by applicable law. To the fullest extent allowed by applicable law, Couplr, its affiliates, employees, licensors, or service providers shall not be held liable for any indirect, consequential, exemplary, incidental, special, punitive, fixed, or enhanced damages, including but not limited to loss of profits (direct or indirect), data, use, goodwill, or other intangible losses arising from:

  • 1. Your access to or inability to use the services.
  • 2. The conduct or content of any users (including but not limited to member content or your content) or third parties on or through our services or affiliated services.
  • 3. Unauthorized access, use, or alteration of your content, even if Couplr has been informed of the possibility of such damages.

To the maximum extent permitted by law, Couplr's total liability for all claims related to the services shall not exceed the amount paid by you, if any, for the services during the twenty-four (24) months immediately prior to the date you file any legal action, whether statutory, in law, or in equity. This limitation applies to all claims, regardless of the legal basis (contract, tort, statute, etc.), and regardless of the nature of the breach of rights or obligations

The limitations set forth here shall apply even if any remedies provided under this agreement fail to fulfil their essential purpose.

Some jurisdictions do not allow the exclusion or limitation of certain damages. As such, some or all of the limitations above may not apply to you.

Dispute Resolution Section

In the unlikely event of a legal dispute, this section outlines the agreed procedures, except where prohibited by applicable law.

Applicability:

Any subsection within this section that is prohibited by law will not apply to users residing in jurisdictions where such prohibitions exist. Specifically, subsections 15b, 15c, 15d, and 15e do not apply to users residing in the EU, EEA, UK, or Switzerland. Users in these regions can access the European Commission's online dispute settlement platform at http://ec.europa.eu/odr. Couplr does not participate in dispute settlement procedures before a consumer arbitration entity in these regions.

Informal Dispute Resolution Process

If you have concerns about our services, please contact Couplr Customer Service to attempt resolution informally. If a dispute arises, either party must first send a written notice (“Notice”) before initiating arbitration or filing in small claims court.

Definition of Dispute:

A “Dispute” is any disagreement, claim, or controversy related to this agreement, the services, or the relationship between you and Couplr. This includes claims arising before, during, or after the termination of this agreement, unless superseded by a subsequent agreement.

Notice Requirements:

  • Your Notice to Couplr: Include your full name, details that allow Couplr to identify your account (e.g., a screenshot of your profile, address, phone number, email, and date of birth), a detailed description of your dispute, and the relief you seek with any relevant calculations. Your notice must be signed to be valid.
  • Couplr’s Notice to You: Couplr will send notice to your registered email or other contact details associated with your account, outlining the nature of its claim and the relief sought.

Good Faith Negotiations:

Both parties agree to negotiate in good faith to resolve the dispute. If requested, either party must participate in a phone conference to discuss the matter.

Timeline for Resolution:

If the dispute is not resolved within 60 days of receiving a complete notice, either party may proceed with arbitration or small claims court (subject to the exceptions noted below).

Conditions and Confidentiality:

  • Completing this informal resolution process is mandatory before initiating arbitration or small claims court, except for individual claims of sexual assault or harassment. Failure to comply is a breach of this agreement.
  • The statute of limitations and filing deadlines will be paused during this process.
  • All discussions and materials exchanged during this process are confidential and cannot be used in subsequent proceedings, except to confirm compliance with the requirements of this process.

This streamlined approach ensures a fair and efficient resolution of disputes while protecting the rights of all parties.

Indemnity

You are solely responsible for your actions and the information you post on Couplr. By using the app, you agree to indemnify, defend, release, and hold harmless Couplr, along with our partners, licensors, affiliates, contractors, officers, directors, employees, representatives, and agents, from any third-party claims, damages (actual and consequential), actions, proceedings, demands, losses, liabilities, costs, and expenses (including reasonable legal fees) incurred due to or arising from:

  • Any negligent acts, omissions, or wilful misconduct on your part;
  • Your access to or use of the App;
  • The uploading or submission of content to the App by you;
  • Any breach of these Terms by you; and/or
  • Your violation of any laws or third-party rights.

We reserve the right to settle, compromise, and pay for any claims or actions brought against us without your prior consent. You agree to cooperate fully in the defence of any claims upon our request.

This indemnity does not require you to indemnify Couplr for any fraudulent practices, misrepresentation, or concealment of material facts regarding the App.

Miscellaneous

Before you begin using Couplr, here are a few additional details:

These Terms, which may be updated from time to time, constitute the entire agreement between you and Couplr. They replace all prior agreements,

representations, and arrangements (written or oral), except for the Privacy Policy. This clause does not limit or exclude liability for fraudulent misrepresentation.

Couplr has made reasonable efforts to ensure the accuracy and completeness of the information on the App, but all content is provided on an "as is" and "as available" basis. We do not make any warranties regarding the information available, either express or implied. Your use of Couplr is at your own risk. We are not responsible for any loss resulting from data transmission, or inaccurate Member Content.

You are responsible for taking necessary precautions to ensure that any material you obtain from Couplr is free from viruses or other harmful components. Please note that Couplr may not be available uninterrupted or error-free, and the server providing it may contain bugs, viruses, or malicious software. We are not liable for any damage to your computer or other technology caused by security breaches, viruses, bugs, tampering, fraud, error, interruption, defect, or any other technical issues.

Communications between you and Couplr may occur electronically, such as through the App, emails, or notices posted on the App. You consent to receive communications from us electronically, and you agree that all terms, agreements, notices, and disclosures provided electronically satisfy the requirement for written communications. This does not affect your statutory rights under the Electronic Signatures in Global and National Commerce Act.

Disclaimer

Couplr’s services are provided “as is,” and we make no representations or warranties regarding the content or features of our services or Member Content.

Couplr provides the services on an “as is” and “as available” basis. To the extent permitted by law, we disclaim any implied warranties, including but not limited to implied warranties of satisfactory quality, merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that:

  • The services will be uninterrupted, secure, or error-free;
  • Defects or errors in our services will be discovered or corrected;
  • The content or information obtained through our services will be accurate, complete, current, or suitable for your needs.

Additionally, we do not guarantee the number of active users at any given time or the ability of users to communicate with or meet you. We do not guarantee compatibility or conduct by users you meet through the services.

Couplr is not responsible for any content posted by you or other users, nor for the identity, intentions, legitimacy, or accuracy of any users you may interact with. Any material downloaded or obtained through the use of our services is done at your own discretion and risk. We are not responsible for any damage to your hardware,

software, or other technology due to security breaches, viruses, bugs, hacking, fraud, errors, omissions, interruptions, or other technical issues.

Acceptance of Terms

By using our services, you agree to the terms of this agreement. Whether you access our services through a mobile device, app, or computer, you acknowledge and accept to be bound by:

(i) these terms, which may be updated periodically, (ii) our privacy policy, cookie policy, member principles, and safety dating advice, (iii) any additional terms that apply upon purchase. If you do not accept all the terms of this agreement, you are not authorized to use our services.

All pronouns and variations shall be interpreted as referring to the masculine, feminine, neuter, singular, or plural, as required by the context.

Entire Agreement

This agreement replaces any prior agreements or representations. These terms, along with our privacy policy, cookie policy, member principles, safety dating advice, and any additional terms upon purchase, constitute the entire agreement between you and Couplr regarding the use of our services. They supersede all previous written or oral agreements, representations, or arrangements.

If any provision of these terms is found to be invalid, illegal, or unenforceable, the remaining terms will remain in effect. The failure to enforce any right or provision of these terms does not waive that right or provision. You acknowledge that your Couplr account is non-transferable, and all rights associated with it terminate upon your death, unless otherwise required by law.

Any rights and licenses granted under this agreement cannot be transferred by you, but we may assign them without restriction. These terms do not create any agency, partnership, joint venture, fiduciary relationship, or employment between you and Couplr. You are not authorized to make any representations or bind Couplr in any manner.

Effective Date

These terms were last updated on: January 1, 2025.

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